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Customer Service Dilemma for Personal Injury Lawyers

Lawyers are intelligent and smart. To be specific, Personal Injury lawyers are very competent when it comes to providing legal representation for individuals affected by acts of negligence. They are experts in conducting research and evaluating problems within the perspective of preceding decisions. The topic of client relationships is seldom discussed in law schools. This is why customer service is frequently disregarded by legal minds.


The TOP 10 Personal Injury Lawyers in Santa Clara County CA

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Customer Service Dilemma for Personal Injury Lawyers

The most experienced lawyers or those new in the practice should browse through the categories of Selectedly. It will help them understand the value of human relations better. 


Customer service starts with the first client. Help this person get over his or her problems, simplify the legal process, offer useful insights, and meet the client’s requirements. By doing this, the lawyer gets an ally who will promote the business.


Attorneys often perceive the small picture only. They tend to miss the total strategy in the engagement with clients and the business aspect of their services. Here are areas on customer service lawyers should improve:


Avoid looking backwards or the wrong way. It’s vital to consider fresh ideas and think out of box. 

Stay away from the restricted mentality that the legal profession is limited to defending clients and winning cases. 

Focus on the legal aspect and not the individual or individuals behind it. Liking or sympathizing with other human beings is also a part of lawyers’ jobs. 

Savvy lawyers must figure out service or lack of this service will impact their business. Unfriendly attitude or arrogance can prevent clients from coming back. 

Many lawyers commit the mistake of placing themselves instead of their clients at the heart of the situation. This is frequently the reason why legal employees think their duty is to help lawyers and not people seeking their services. Keep in mind the business will not thrive if it has no customers.

Hype professional standards. This will distinguish you from other law firms. Return all calls or inquiries in less than 24 hours. One day is too long for people confronted with legal concerns. This only adds to their burden. 

The lawyer’s response must not only be quick but accurate as well. You should have the right answer for their quandary. 

Make it clear that clients are free to communicate with you whenever necessary. Don’t create a barrier between the client and you. 

Educate them regarding the details, complications and merits of the case. Clarify all difficult legal terms. Itemize procedures into easy to understand words and phrases. This will help the attorney earn a reputation as one with remarkable customer service. 

Obtain feedback after the case is resolved. Send the person a customer service questionnaire form. This allows the lawyer to find out the areas for possible improvement. 


Outstanding client relationships is the best way of fortifying your rapport with people and growing the enterprise. For more valuable tips, go over the website of Selectedly. 

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