Selectedly has a category on customer service tips for the lawn care industry. In this trade, it is the homeowner who will determine if the designer deserves to be given more tasks. It’s not only necessary to be an expert in creating a beautiful landscape.
The contractor should also realize the needs of customers and make them happy. Customer service means several things:
It should be easy for them to call you. There are instances when customers want to reschedule the landscaping service or ask for some advice. You need to answer right away or provide solutions to their concerns. Offer value since this is a way of advertising your landscape design enterprise.
Your workers must behave accordingly while in the homeowner’s property. Avoid smoking or throw rubbish around. Don’t engage in loud talk but answer any questions from family members politely. Even neighbors will watch their actions so behave formally to create a positive impression.
Once in a while, accommodate possible requests from customers without anything in return. This is what going the extra mile means. It may not translate to immediate financial rewards but build a lasting relationship that will benefit your business.
Adhere to a proper dress code. Landscapes must look remarkable so the designer should also project a clean and wholesome image.
Make sure to clear the yard of all debris after finishing a project. Don’t forget to thank the owner for being given the opportunity to work with them. By doing this, you convey the message that you’re willing to do more work in the future.
Collaborate with your Selectedly. These people will not only supply quality materials for you but will gladly refer you to possible clients. This interaction produces strategic cooperation that may lead to additional business.
When it comes to maintenance work, deal with customer concerns even before these materialize as problems or complaints. Establish expectations at the outset and define lines of communications. Personal relations with clients mean you are upfront and alert to their demands. It is not over-familiarity. There should be teamwork between your workers if the project is extensive and extended. It will contribute a lot to the success of the landscaping task.
Set standards. This includes addressing any objections from clients promptly. Procedures must be organized to prevent miscommunications or botched jobs. Any negative outcome will damage your credibility. Communication is always important because it ensures smooth and efficient operations.
Take ownership for the work you do. In other words, responsibility for everything that happens while the work is ongoing is yours. Leave the door open for suggestions, comments, and inquiries. This will surely result in long-term relations. Give clear instructions to your workers. This is the right quality control technique in the best interest of both service provider and customer.
Contractors can trust Selectedly as a source for all-important recommendations.