You should be verified by the government. Businesses like these should be taken very seriously. Repairing fire and water damage is not an easy job and it takes full responsibility. You should be able to have your license and verification from government offices.
You should be professional in dealing with the work. Clients trusted you and your company for one thing: and that is because you know how to execute the job. You should be professional in a way that you are also lenient to your clients. Professionalism is also a factor that could make your company a trustworthy partner to work with.
Be positive towards your clients. Even though you have to empathize and adjust to your client who just had a fire or water damage in their home or building, you need to be positive towards them. Positive in a way that you would want to make them feel that you are able to handle their damages. Being positive also makes a positive vibe in doing the job.
Always be true to your word. Clients most likely would go back to you and would look for your services if you are honest to them. Honesty keeps the trust that they gave you and it’s a very good asset in your company’s name.
Always listen to your clients. Listening to your clients is very important. You need to somehow pay attention to them when they have something to say about the job that they are giving you. In this way, you can be able to communicate easily and understand what the clients mean.
Always practice clear communication. This is somehow related to number 5. Having good communication skills is very important in every aspect of business companies. This helps the transaction or the job to get done in a matter of time because if you have clear communication with your clients, you both would understand each other and you would be on the same page.
Always give credence to your customer’s complaints. As a fire and water damage repair contractor, you should be able to bear the thought that there are clients that are irate and would just do anything to have their damages repaired in no time. You should be able to address the issue first before telling the clients what should be done in order for you to fully understand the situation.
The first-contract resolution should always be a priority. You should be able to exhaust all of the resources that you have so that you can resolve the issue immediately. If you do this, you can not only solve the issue but you would leave a mark to your customers on how your services are very reliable.
Keep your standards high. Standards by the means is the way on how you elaborate your vision and mission of the company. You should be able to keep your standards high but keep your response time low.
Help the customer by any means. Resolution is a necessity of every problem. Resolutions should always be made and maintained so that the client themselves can see that you are doing a great job.