Phone: (650) 600-1816
All American Lock and Key
Locksmiths
License #4757

All American Lock and Key Reviews

95 Reviews
5 star
90
4 star
2
3 star
0
2 star
0
1 star
3
on Yelp
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First word Excellent - Nir was so professional and he got me into my house. He checked my ID, which is important and was very friendly. I highly recommend his service and would use him again. I just hope I don't have too. Lol
on Yelp
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After a competitor, whose name rhymes with Cop A Rock, no-showed on my early morning call, I called All American. Within 30 minutes, the locksmith called me, confirmed his ETA, and then ACTUALLY showed up.

A few minutes later, I'm in my house, now ready to finally go to work.
Many thanks, Mike, for helping me this morning and being such a great help.
on Yelp
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Quick service (within 3hrs). Nir was very knowledgable and helpful. Thanks, guys.
on Yelp
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This is by far my favorite locksmith ever. Nir came to my parents house a few months ago and changed all the locks on the front and back door. He left because he had another quick job. I had changed my mind and asked him to replace all the locks, which was different from my original request. Instead of him telling me he had to reschedule he said he'd go finish another job and would return...AND HE DID!! He was very personable and friendly. About a month ago I had to call him back because I was having issues with the locks- so I thought but it was actually the door. We played phone tag a few days but when we finally connected he came out, looked at the locks and fixed the problem- NO CHARGE! Nir is awesome and understands what great customer service is. On both visits, he accomplished more than expected and made it so easy to do business with him. I recommend Nir highly for your locksmith needs!
on Yelp
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Friendly and prompt service. Got my door unlocked super fast. Definitely recommend them if you find yourself locked out.
on Yelp
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Nir came to our new home in Orinda and replaced the 40 year old front door mechanism that was barely working with a modern door set, and installed a deadbolt (which we didn't have). He also changed the rear door to the garage so it would use the same key, and installed another deadbolt in the door into our garage. He did excellent work and left everything immaculate; also a fair price for the work and hardware. Nir Kisos of All American Lock & Key has my highest recommendation.
on Yelp
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I will say this was from 4 years ago but I just remembered how atrocious my service was and discovered this is their actual yelp page. I am actually shocked they allegedly have 5 stars and noticed how many flagged or potentially fake reviews yelp has blocked from being shown, probably because they are soliciting people to give positive reviews.

Perhaps they are under new ownership now but I believe this is still worth putting here in a sea 5 star reviews to see if this has been addressed or perhaps someone else experienced the same thing:

My boyfriend locked his keys out of the car, a mistake a lot of people make. We were cold and desperate and it was late so we scrambled to find a locksmith on the Internet. Found this place. Called and asked for an estimate, as they say they provide, and was told the travel charge for the technician would be $39 and after that it would depend on the make and model of the car to get the keys out. Ok fine, we thought.

The technician called us and said it would take 15-35 mins for him to get to us. Cool. Not! It took him an hour and a half and no phone call from him to be punctual. The most unprofessional experience I've ever had. First he said he was coming from another job and then he later told us he came from San Ramon, where he lives. In both cases, he was a liar; it doesn't take an hour and a half to get from San Ramon to Brentwood on a late Saturday night and if you're coming from a job, tell us the truth about how long it will take you!

Upon his arrival, he sat in his car taking forever to gather up what looked like items from a corner store (oh, how nice you stop for snacks on your way to a job you're already severely late for!)

Here's where I become angry: he told us it would cost $230! To get a key out?! For a job that took him literally 2 minutes to do?! I got on the phone immediately trying to remain calm. After 10 minutes of calls back and forth, the price went down from $230 to $170...which is still entirely too much for something as little as this. The car is a 2003 Toyota so really? It's not like it was a Benz.

An important note: The technician is really the one that gave it away that in general, this company charges $230 flat rate no matter what car and that he guessed it would be reduced to $170 or $175. Please tell me after his supervisor called to approve the reduction that his guess was right? Because it's happened before!

The technician informed us he only gets 30% of what we pay and the rest goes to this company. He also told us that previous clients of his have been outraged when finding out the price and that the lowest would be $170-$175. How did it jump from $39 to $230?! The technician said its 's because of the service fee and late night fee and blah blah blah.

On top of that, you have to pay cash otherwise they charge %15 if you use a card. Who carries that much money in cash? Thank God there was an ATM nearby otherwise the reduction would almost be as much as the original price.

The reason I call it a SCAM is because the man I called for an estimate NEVER told us about ANY of these said fees! I was outraged. Even the technician agreed that we should have been told. Of course they don't tell you about said fees because that's what scammers do to hook you. Literally a scam! You can't make comments on their website and there are no reviews anywhere about this place at the time. They lie on their site and say customers rate it 5 stars. There was no validation of this on their site back then. There's no address for them either? Where are they? We kept getting calls from them from Los Angeles and Concord.

An explanation would be appreciated.

***Edit***

Seli,I appreciate your response and based on the reviews would appear your company has made some sort of great change. Thank you for providing insight into the ugly side of this industry. However, what I don't understand is how the number I called directly on your website at the time was somehow linked with a scamming company. There is no mistake or confusion I made with the name of your company versus one of a similar name, and the website still looks the exact same from 4 years ago when I first called. The stars aren't aligning here with how this could have possibly been any other company but yours. You do not have to respond to this as what's done is done. Just wanted to share my experience and hope no one has this happen to them here or anywhere else.
on Yelp
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This guy rocks. Came back from LA and doh realized I left my keys at the hotel. Started to go into panic mode but stayed calm. Tried two places that could not come to the airport before tomorrow and Monday respectively. Third call was the charm. Nir to the rescue. Was there in 15 minutes at 10:00 p.m. no less. Totally cool guy who knows his biz. Had me a new key made in 15 minute and bonus points for jump starting my car. Good thing is he is local.
on Yelp
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Very courteous, prompt, and professional. Helped us out with a lock-out.
on Yelp
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Mike was awesome and helped simplify my home with one key that opens every door. Major security bonus. Very responsive and professional.
on Yelp
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Awesome; nothing short of that. Very reasonable and he knows what he is doing. He even reduced his rates than what he quoted. Will refer him to anyone.
Thanks.
on Yelp
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Locksmith Nir was so great! I called him and he was here in about 15 minutes! I got locked out of my apartment and needed someone quick to get back to work! lol He was really fast, kind and professional. I would highly recommend them for reliable and easy, quick service!! Thank you so much Nir!! :)
on Yelp
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Sooooo, it all stared when I left my lights on in my 11 Cadillac CTS. Battery went dead so of course my key fob didn't work, I just needed to get inside my car so I can jump my battery, and AAA couldn't help me, so I call a lock Smith. I wasn't sure about this but I gave it a try, all I can say is WOW !!!!! Nir showed up & showed out, he had my door open in 3 minutes, maybe less !!!!! I'm not sure why I didn't call him first ‍. Once again thank you Nir for saying the day !!!!!!
on Yelp
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Nir was great and very helpful. He's very helpful, quick at his job, and gives great customer service. He also gives great advice on how best to take care of the keys or duplicate them. I highly recommend him.
on Yelp
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Call this service when you're in need of reliable and affordable locksmith service!
It was 9pm on a Sunday night and the lock to our house broke into pieces and the tumblers slid right out of the carriage. We were stuck outside, but luckily we had our phones to do some quick research on who to call. Quick search for 24 hr locksmith and comparisons on Yelp and I'm so relieved we chose All American Lock and Key. Within 30 minutes Mike arrived and completely replaced our lock, and matched to our existing keyset. The price wasn't too painful, plus there's a prominent link on their site for AAA reimbursement which I'll be looking into. That was really helpful info to have.
on Yelp
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Overall service was efficient, professional and breath of fresh air. Mike, the technician was great. After calling a number of locksmiths to unlock my car after I locked the key inside, I knew I made the right choice when I called All american lock and key. I couldn't believe how fast he arrived. Thank you for saving the day. I would recommend to family and friends every chance I get.
on Yelp
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I called to ask open my door at 8 pm, the technician came before one hour. He opens and changes my latch very quickly.
Quick respond, professional service!
Thank you Mike!
on Yelp
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Made my day a better day, Nir was the best could not ask for a more helpful locksmith technician.
So my key was dropped in an elevator shaft, unfortunately I only had one key for my Honda.
I called All American Lock & Key and Nir was at my location in a hurry.
He unlocked my car and fabricated a new key in the middle of absolutely no where (somewhere in Oakland Coliseum - LOL)
on Yelp
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Nir was my technicion who replaced my ignition in my 2000 Honda CR-V, which had been previously jammed and broken due to an attempted car break-in. Unfortunately, my particular ignition was not easy to find. Nir went out of his way to find the replacement part that was also affordable for me. Once he was able to locate this hard to find part, he installed it and gave me a new key within the hour. Nir is awesome, kind, and will go above and beyond to help you out. I was really impressed and so grateful that he put so much time and effort into helping me out. Thanks Nir!
on Yelp
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All American lock and key are great! They came to me same day right to my house and made my keys to my truck and saved me money and from having to have my truck towed to dealerships I definitely will be referring them to all my family and friends!
2711 10TH AVE
OAKLAND
CA 94606
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