The VIP handling = More Business
Folks like exceptional customer service. There are a few basic things you can do to go "above and beyond" customer expectations so that your customers do not forget you. It is making them feel special and appreciated. Some of these things are quite straightforward, and some are more expensive. I am including a list of some good customer service practices you can download to try on your own company.
Because of the different cost of home services, I've broken them down into low, medium, and higher cost projects. I need to share these thoughts with you, but I also want to hear some exceptional customer service stories from you. What do you do in the past which has left an excellent impression on your customers?
A friend of mine took his BMW 3 series sedan in for servicing. He purchased the car for around $60,000. For half that price, he could have purchased a Ford. Why pay twice the Malibu's cost to own a BMW? When he drops his car off for servicing, he receives another BMW to get a loaner. He does not mind paying more for this sort of service.